Services Terms and Conditions

Last updated on 1st October 2022.

Please read these terms and conditions carefully as they will be legally binding on you once you enter
into a contract with a service provider.

1. DEFINITIONS
When the following words with capital letters are used in these Terms, this is what they will
mean:
1.1.1 ” Endego LTD “, a company registered in England under registered company
number 9818841 whose registered office is located at First Floor, 359 High Street, London
E15 4QZ;

1.1.2   Cancellation Charge: (i) for Handyman services, the price of the Services, or (ii) for
all other services, the lower of £50 or a sum equivalent to 50% of the price of the
Services, to cover the Provider’s out of pocket expenses in relation to the late
cancellation of the Services by you;
1.1.3  Consumer: an individual acting for purposes which are wholly or mainly outside
that individual’s trade, business, craft or profession;
1.1.4  Consumer Contracts Regulations: the Consumer Contracts (Information,
Cancellation and Additional Charges) Regulations 2013 (2013/3134), as may be
amended from time to time;
1.1.5 Event Outside the Provider’s Control: is defined in clause 12.2;

1.1.6  First Confirmation Email: the email sent to you by Endego LTD following your
initial booking enquiry, attaching a copy of these Terms and setting out the details
of the Services you have requested, the estimated timescales and costs
involved and other key information relating to the provision of the Services;
1.17.  Materials: means any materials, goods, parts or items the Provider needs to buy
necessarily in order to perform the Services, as may be set out in the First
Confirmation Email;
1.1.8  Provider: the Endego LTD service provider allocated to provide the Services to
you;
1.1.9  Provider Equipment: any materials and equipment to be provided by the Provider
as specified in the First Confirmation Email;
1.1.10  Second Confirmation Email: the email sent to you by Endego LTD confirming
your booking and the identity of the Provider who will provide the Services;
1.1.11  Services: the services that the Provider is providing to you in accordance with your
booking and as set out in the First Confirmation Email;
1.1.12  Terms: the terms and conditions set out in this document;
1.1.13  VAT: value added tax;
1.1.14  Working Days: Monday to Friday each week, excluding Bank Holidays.

2.  YOUR CONTRACT WITH THE PROVIDER
2.1  These Terms are the terms and conditions on which the Provider carries out the Services for
you. Please ensure that you read them carefully.
2.2  If you are a Consumer, your contract with the Provider will be formed in the following way:
2.2.1   When you make a booking enquiry by telephone or email, or through the booking
enquiry form on interiorservice-endego.co.uk website, you will be required to
acknowledge that you have read and understood these Terms.

2.2.2  E n d e g o L T D will then provide you with a non-binding estimate based on
the information you have provided. If you choose to proceed with the booking,
your request to provide the Services will constitute an offer.
2.2.3  Endego LTD will then send you the First Confirmation Email setting out the price
and other details of your booking and providing a copy of these Terms for
your records.
2.2.4  At any time up to the day before your appointment, Endego LTD will send you the
Second Confirmation Email to confirm your booking and provide the details of the
Provider who will perform the Services for you. The Second Confirmation Email
constitutes the acceptance of your offer. Your contract with the Provider will then
come into force and these Terms will be binding.
2.2.5  As a Consumer, you have special rights under the Consumer Contracts Regulations
to cancel your contract for any reason during a 14-day cancellation period. The
cancellation period begins the day after the contract was made. Your cancellation
rights under the Consumer Contracts Regulations are explained to you in more
detail in clause 13.1.
2.3 If you are a business customer, and not a Consumer, your contract with the Provider will be
formed in the following way:

2.3.1  When you make a booking enquiry by telephone or through the booking enquiry
form on interiorservice-endego.co.uk website, you will be required to
acknowledge that you have read and understood these Terms.
2.3.2  Endego LTD will then provide a non-binding estimate based on the information
you have provided. If you choose to proceed with the booking, your request to
provide the Services will constitute an offer.
2.3.3  Endego LTD will, as agent, indicate its acceptance of your offer on behalf of
the Provider by sending you the First Confirmation Email confirming the price
and other details of your booking and providing a copy of these Terms for you to
retain for your records. At that point, your contract with the Provider will come
into force and these Terms will be binding on you.
2.3.4 At any time up to the day before your appointment, Endego LTD will send you the
Second Confirmation Email to remind you about your booking and to confirm the
details of the Provider who will perform the Services for you.

2.4   If you are a Consumer and you are within the 14-day cancellation period (see clause 13.1), you
may make a change to the booked Services without charge at any time prior to the start of the
Services by contacting Endego LTD. Please try to give at least 48 hours’ notice, otherwise
the Provider may not be able to accommodate the changes you wish to make. This might be
the case, for example, if you require a cleaner for longer than you have booked for.

2.5  If you are not a Consumer, or you are a Consumer but the 14-day cancellation period has
expired (see clause 13.1), you may make a change to the Services without charge up to 48
hours before the start date for the Services by contacting Endego LTD. Where this means
a change in the total price of the Services, E n d e g o L T D will notify you of the amended
price in writing. You can choose to cancel the Services in accordance with clause 13
in these circumstances. If you change the date the cleaning services are to be performed
without giving 48 hours’ notice, this will be treated as a cancellation and in these circumstances
you agree to pay the Cancellation Charge. If your change is a reduction in the amount of time a
cleaner is required to spend at your property, you agree to pay the original price specified in
the First Confirmation Email if you do not give at least 48 hours’ notice of the change.
If you wish to cancel the Services, please see your right, and the procedure for doing so, in
clause 13.
2.6  Endego LTD shall have no obligation to provide an estimate and may withdraw any estimate at
any time prior to sending the Second Confirmation Email. Any estimate shall be deemed
withdraw by Endego LTD if the Services to which the estimate relates are not booked within
28 days of receipt of the estimate.

3. PROVIDING SERVICES
3.1 The Provider will supply the Services to you.
3.2 The Provider will make every effort to provide the Services in accordance with the timescales
set out in the First Confirmation Email. However, there may be delays due to an Event Outside
the Provider’s Control. See clause 12 for the Provider’s responsibilities when an Event Outside
the Provider’s Control happens.
3.3 The Provider will provide any Provider Equipment set out in the First Confirmation Email and
ensure that it is in good working order.
3.4 The Provider will provide the Materials set out in the First Confirmation Email and any
additional Materials in accordance with clause 8.
3.5 The Provider will provide you with the Services:
3.5.1 using reasonable care and skill;
3.5.2 in compliance with commonly accepted practices and standards in the relevant
industry or trade; and
3.5.3 in compliance with all applicable laws and regulations (including employment
laws) in force at the time of providing the Services.
3.6 The Provider may sub-contract or delegate some or all of the performance of the Services but it
will still continue to be responsible for the performance of the Services and its obligations
under the contract.
3.7 In the case of regular services, the Provider does not guarantee that the Services will always be
performed by the same individual(s), as the availability of any individual will fluctuate from
time to time and an individual may cease to be available altogether at any time. The Provider
shall be under no obligation to comply with any request to allocate any particular individual(s)
to perform the Services.
3.8 During the provision of the Services to you by the Provider, the Provider and 1st Online shall
each maintain in force, with a reputable insurance company:
3.8.1 public liability insurance in an amount not less than £1,000,000.

4.  YOUR OBLIGATIONS
4.1  You will provide, on request, any information that the Provider reasonably requires to enable
the Provider to provide the Services, for example, information relating to the
size, measurements or layout of or access to your property. Endego LTD will contact you
about this. If any information you provide is incomplete or incorrect, the Provider may make
an additional charge of a reasonable sum to cover any extra work that is required. Any
additional charges will be agreed with you in advance.

4.2  If the Services are handyman services, you will provide a list of jobs tasks you require to be
carried out, either to Endego LTD at the time of your initial booking enquiry or to the Provider
on its arrival at your property. You will also provide full details of any items which require
specialist or non-standard care or materials at the time of the original booking enquiry.
The Provider shall be under no obligation to provide such specialist or non-standard
care or materials unless expressly agreed at the time you make the booking.
4.3  If the Services relate to the removal of waste or rubbish, you will clearly identify the area to be
cleared or provide a list of specific items to be removed and/or photographs showing such area
or items. Items cannot be retrieved once they have been removed. Therefore, if there are any
items which are not to be removed, you must identify these clearly to Endego LTD when
you make your booking enquiry or to the Provider on arrival at your property. The Provider
shall not be responsible for the loss of any items which have been removed in error if you
have failed to identify them.
4.4  Where performance of the Services requires access to your property, you will allow the
Provider to gain access to your property at the agreed dates and times when the Provider will
perform the Services. If keys are provided, they must open and close all locks without special
effort or skill. If the property is protected by an alarm, you must provide full details of how to
disable and reset it. You agree to notify Endego LTD if you provide the Provider with keys to
your property.

4.5 If you require the return of any keys on completion or cancellation of the

Services, you must give reasonable notice of this request to Endego LTD or the Provider
prior to completion or cancellation. If you fail to give such notice, you will have the option
either to collect the keys from the Provider’s office (as applicable) or to make
arrangements with Endego LTD for the return of the keys by unregistered first class post for a
fee of £10 to cover postage and administration.
4.6  You will be responsible (at your own cost) for providing a running water supply and electricity
from normal 220/240 volt 3-pin sockets at the property where the Services are to be carried
out. You will also allow the Provider to use your toilet and washing facilities.
4.7  You will be responsible (at your own cost) for obtaining all necessary planning, landlord or
other consents, permissions and approvals before the Provider starts performing the Services
and shall provide a copy to the Provider if reasonably requested to do so.
4.8  You will be responsible (at your own cost) for preparing your property for the supply of the
Services including, where necessary, making safe any appliances or equipment at the property
(such as Aga ovens) and removing (if you are able to) any items from the areas in the property
where the Provider will be performing the Services by the date or time when the Provider is
due to start performing the Services.
4.9  You will be responsible (at your own cost) for covering any items, furniture or fixtures or fittings
which you will not be moving from the areas at the property where the Provider will be
working in order to protect them from dust or dirt. You will also be responsible for securing or
removing any valuables, breakables or sentimental items prior to the start of the Services.

4. 10  You will be responsible (at your own cost) for providing or arranging a suitable car parking
space (and visitor parking permit, if required) for the Provider’s vehicles within close proximity
to the property and for paying any congestion charge payable by the Provider in connection
with the provision of the Services to you.
4. 11  Where the provision of the Services cannot be completed in a single day, you will allow the
Provider to leave its tools and any Materials at your property overnight or at any other times
when it is not performing the Services.
4. 12  You will be responsible (at your own cost) for providing the Customer Equipment and ensuring
that it is safe and in good working order.
4.13  You must inform Endego LTD prior to the start of the Services if there will be any animals
present at your property whilst the Provider is on site and to ensure (at your own cost)
that such animals are adequately secured and cared for. You must ensure that
there are no unaccompanied children at the property whilst the Provider is on site. Under no
circumstances shall the Provider accept any responsibility for the care of any children or
animals at the property.
4.14  You will be responsible (at your own cost) for arranging any transportation which may be
necessary for yourself and any other person in your care during the provision of the Services.
For the avoidance of doubt, the Provider shall under no circumstances transport you or any
other person between properties during any removal services.
4.15  You will ensure that you have adequate buildings and contents insurance and occupier’s
liability insurance in place and will provide a copy to the Provider if reasonably requested to do
so.
4. 16  Unless agreed otherwise in writing, you will be solely responsible for the removal of all waste
materials from your property following completion of the Services.
4.17  If you do not comply with or fulfil your obligations under this clause 4, the Provider may be
prevented from performing the Services. If so, such failure will constitute an Event Outside the
Provider’s Control and entitle the Provider to suspend the Services in accordance with clause
12 or cancel them in accordance with clause 14. If the Provider is prevented from performing
the Services at the time agreed, or at all, as a result of your failure to fulfil your obligations
under this clause 4, you agree to pay the Cancellation Charge (subject to any cancellation rights
you may have as a Consumer under clause 13.1).

5. SITE VISITS
5.1  Some of the services the Provider offers may require a site visit to be carried out prior to the
provision of such services. Services which might require a site visit include removal services,
landscaping and gardening services, building services, handyman services, pest control services
and waste collection services, but a site visit may also be necessary for other services
depending on the information you provide at the time of making a booking.
5.2  If such a site visit is required, Endego LTD will let you know when you make a booking and
will arrange a mutually convenient time for the Provider to visit your property or other
location where the Services are to be performed.
5.3  If a site visit is required, a fee will be payable at the time of making the booking to cover the
Provider’s expenses of carrying out the site visit. The fee will be between £10 and £70 ,
depending on the Service required, and this will be agreed with you at the time of booking the
site visit.
5.4 A site visit may be undertaken on the same day as the Services are to be carried out, but in any
case the site visit shall constitute a Service in its own right, separate from the Services to which
the site visit relates. If the Provider attends your property to undertake the site visit at the
agreed time and date but is unable to gain access, or you cancel the Services after the
Provider’s arrival, then in accordance with clause 13.1.7 the Provider shall be entitled to retain
a reasonable proportion of the site visit fee to cover the Provider’s expenses for having
attended your property.
5.5 If you are a Consumer and you require the Services to be carried out during the 14-day
cancellation period (see clause 13.1), then during the site visit the Provider may require you to
sign a written request to start work during this period. If you do not sign the written request,
the Provider will not be able to provide the Services until the end of the cancellation period, to
give you the opportunity to change your mind. In these circumstances, your appointment will
need to be rescheduled.

6.  CHANGES TO THESE TERMS
6.1  These Terms may be amended by Endego LTD from time to time in its sole discretion. By way
of example only, this may be necessary to:
6.1.1 reflect changes in how the Provider accepts payment from you;
6.1.2 reflect operational changes to the provision of the Services;
6.1.3 correct an obvious error;
6.1.4 reflect changes in rates and/or prices as permitted by clause 9.11; and
6.1.5 comply with changes in relevant laws and regulatory requirements.

6.2  If these Terms need to be amended by Endeo LTD for any reason, Endego LTD will give you
notice of any changes before they take effect. If you object to the changes, you can choose to
cancel the Services in accordance with clause 13.
Except as set out in this clause 6, no change to these Terms shall be effective unless it is in
agreed in writing by Endego LTD in advance.

7. IF THERE IS A PROBLEM WITH THE SERVICES
7.1 In the unlikely event that the Services have not been provided in accordance with the contract:

7.1.1  please contact Endego LTD and explain the problem as soon as reasonably
possible and in any case within the period of two months following
discovery of the problem;
7.1.2  please give Endego LTD a reasonable opportunity to investigate the problem and,
if the Provider was at fault, arrange for the Provider to correct, repair or fix
any defect;
7.1.3 the Provider will use every effort to correct, repair or fix defects as soon as
reasonably practicable if such problems or defects are found to have been caused
by the Provider.
You will not have to pay for the Provider to correct, repair or fix a defect with the Services
under this clause 7.1. If it is impossible for the Provider to remedy the problem, or the Provider
fails to put things right within a reasonable time, then you will be entitled to a reasonable
reduction in the price of the Services.
7.2 For the avoidance of doubt, the Provider shall have no responsibility or liability under clause
in relation to any of the following:
7.2.1  your failure to notify Endego LTD of any defect with the Services within the
period of two months following your discovery of such defect;
disruption to the Services or damage to your property or belongings caused by
third parties who are present on site during the performance of the Services by
the Provider;
7.2.2  damage or defects caused by your negligence, wilful act or faulty workmanship, or
that of any third party engaged or authorised by you to carry out any work for you;
7.2.3  damage to your garden and/or any vegetation on your property where the
Provider has followed your instructions regarding the care and treatment of such
garden and/or vegetation;
7.2.4  damage to your property caused by waste left behind following completion of the
Services, save where the same has been caused by the Provider’s negligence or
failure to exercise reasonable care and skill;
7.2.5  damage to items which require specialist or non-standard care or cleaning
products where the Provider’s attention has not be specifically drawn to such
requirements or where the Provider has followed incorrect care instructions
provided by you;
7.2.6  pre-existing wear and tear, damage, defects or faults in your property, its contents
or your belongings;
7.2.7 stains, burns, ingrained dirt and other marks which cannot be removed with
industry standard cleaning methods and materials;
7.2.8  shrinkage of carpets where such shrinkage is caused by the poor fitting of such
carpets;
7.2.9  your failure to allow carpets to dry adequately before replacing furniture;
wear or discolouration of fabric which becomes more apparent as a result of
cleaning;
7.2.10  in the case of a gutter cleaning or repair service, any new blockage or damage
which may arise following the service unless it has been caused by the Provider or
the Provider’s failure to carry out the work correctly;

7.2.11  damage to the property, its contents or your belongings caused by faulty or
defective products, materials and equipment provided by you and used by the
Provider in the performance of the Services;
non-completion of any tasks not specifically set out in the First Confirmation Email
or otherwise notified to Endego LTD by you in writing, and accepted by Endego
LTD in writing, prior to the start of the Services;
7.2 12  the Provider’s failure to complete all or part of the Services where such failure is
caused by your failure to provide adequate supplies of the Customer Equipment;
7.2.13  the Provider’s failure to complete all or part of the Services where such failure is
caused by your failure to book the Provider for the recommended number of
hours or where you require the Provider to carry out additional tasks over and
above what was originally booked; and
the quality of “end of tenancy” or “after builders” cleaning services where such
services are carried out by the Provider whilst the property is still occupied by
tenants, builders or other third parties.

7.3  Where you report a problem, it may be necessary for Endego LTD to arrange a site inspection
by one of its customer care representatives. In this event, you agree that the representative
shall be entitled to take photographs of any damage to your property or possessions for the
purpose of producing his or her report and resolving the issue.
7.4  If you are a Consumer, you have legal rights in relation to Services not carried out with
reasonable skill and care, or if the materials used to provide the Services are faulty or not as
described. Advice about your legal rights is available from your local Citizen’s Advice Bureau
(www.adviceguide.org.uk) or Trading Standards office (www.gov.uk/find-local-tradingstandards-
office). Nothing in these Terms will affect these legal rights.
8. MATERIALS
8.1 At the time the Provider performs the Services, it may not have all the Materials it needs to
perform the Services. This may be for a number of reasons such as:
8.1.1 the need for the particular Materials may only be revealed when the Provider
starts performing the Services; or
8.1.2 the condition of an item or the area which is the subject of the Services may only
become apparent when the Provider starts performing the Services and it was not
reasonably possible to establish it until that point.
8.2 In such cases the Provider may need to purchase Materials. If the Materials are available from
a local supplier then the Provider will travel to the supplier and purchase the Materials and
return to continue performing the Services. The Provider normally charges for the travel time
at its standard charging rate, as may be notified to you from time to time. If you are a
Consumer, any additional charges will be agreed with you in advance. If you are not a
Consumer, the Provider will seek your prior consent to any additional charges if the travel time
is likely to be more than an hour.
8.3 If the Materials are not available from a local supplier, the Provider normally orders the
Materials and returns on another occasion to continue to perform the Services. The Provider
will not charge you for any time spent in obtaining Materials if it has bought or ordered the
wrong Materials. In such circumstances it will normally charge for the time spent in making
telephone calls to suppliers or its office to locate the required Materials. If you are a Consumer,
any additional charges will be agreed with you in advance.
8.4  Where the Provider needs to buy Materials in order to perform the Services, you will pay for
them in accordance with the payment terms set out in the First Confirmation Email. If the
Provider needs to purchase additional materials which are not already set out in the First
Confirmation Email, it will agree this with you in advance and will either require you to pay for
them at the time it needs to buy them or, at its option, arrange for Endego LTD to invoice you
for the additional materials, in which case payment will be due within seven days of the date of
the invoice. Until the Materials have been paid for in full (including any applicable
delivery charges notified to you), the Provider shall own the Materials.
8.5 Where the Provider purchases Materials, you will examine them as soon as you reasonably can
after delivery and/or installation.
8.6  Some materials, when they are manufactured or made, have inherent imperfections or
variations. The Provider will not be in breach of its obligations to provide you with goods which
are of satisfactory quality, or comply with any description or that are fit for their purpose
where there is an inherent imperfection or variation caused by or due to their making or
manufacture or construction.
8.7  Any Materials purchased or used in performing the Services will be new and of satisfactory
quality and fit for the purpose of being used in connection with the type of services being
provided.
8.8  If you wish to supply any materials or goods, then the Provider will not be liable as regards
whether they are of satisfactory quality or fit for the purpose for which they are to be used.
If you have any particular or special purpose for, or for the use of, the Materials please let the
Provider know before it starts using the Materials. Preferably you should let the Provider know
about such purpose in writing.
8.9  If the amount of Materials the Provider uses is less than the amount originally specified, on
completion of the Services the Provider will leave the excess Materials at the property. If you
wish the Provider to remove these excess Materials please let the Provider know. The Provider
will need at least two Working Days before the date of the completion of the Services if the
Provider is to remove them.
9. PRICE AND PAYMENT
9.1 The price for the Services (and any Provider Equipment) will be as agreed and confirmed in the
First Confirmation Email (save in the case of obvious error). The price for many of the Services
will be calculated according to the amount of time that the Provider will need to spend in
performing the Services. In this case, the Provider charges for each period and/or part period
of 60 minutes spent in providing the Services. For other Services, the rate is calculated on a
different basis, for example by weight in relation to waste removal. The applicable rates for
performing the Services will be notified to you when you make your booking and will be
confirmed in the First Confirmation Email.
9.2 A separate call-out charge may be applicable in the case of certain Services, such as building,
handyman or pest control Services. If a call-out charge applies, this will be made clear in the
estimate provided to you at the time of making your booking. If the Provider attends your
property to carry out the Services at the agreed time and date, but is unable to gain access or
you cancel the Services after the Provider’s arrival, then in accordance with clause 13.1.7 the
9.3 Provider shall be entitled to retain any call-out charge to cover the Provider’s travel and other
expenses incurred as a result of having attended your property.
9.4  The price for any Materials will be as agreed and confirmed in the First Confirmation
Email (save in the case of obvious error) or as agreed with you in accordance with clause 8.
9.5  Endego LTD has no control over Providers’ rates, which may fluctuate from time to time
to reflect changes in underlying costs and other factors such as inflation. Where the
price indicated to you in the First Confirmation Email is different from the price that the
relevant Provider will charge for the relevant Services, Endego LTD will contact you to notify
you of the revised price. If the revised price is not acceptable to you, you are free to cancel
your booking without any liability.
9.6  All payments to be made over the telephone or through interiorsevice-endego.co.uk
website must be paid to Endewgo LTD by cheque, credit/debit card, standing order or bank
transfer (as applicable) and shall be received by Endego LTD on behalf of the Provider. Where
payment is to be made by standing order, all standing orders must be set up at least three days
prior to the start of the Services and you agree to notify Endego LTD when the standing order
is in place. If you choose to pay for the Services by credit/debit card, you will be asked to
provide your card details at the time of making the booking, but the payment will not be
processed until after completion of the Services. Payments made via interiorserviceendego.
co.uk website will be processed by one of Endego LTD third-party payment
processing partners, Stripe or PayPal (as applicable), on completion of the Services. If you are
granted a credit account, you shall pay for the Services in accordance with the terms of the
credit account.
9.6  All payments to be made in person on completion of the Services must be paid directly to the
Provider in cash or by cheque or credit/debit card. If it is agreed that you will be paying in
person by cash or cheque and the payment is to be left at the property where the Services are
to be performed, or at a location where the keys to the property are to be collected by the
Provider, you shall provide Endego LTD with full details of where and from whom the payment
may be collected prior to the commencement of the Services.
9.7  If any portion of the price payable by you is due and payable only following completion of
snagging work (for example in relation to handyman or building Services), then that portion
shall become due and payable immediately on the earlier of: (i) completion of such snagging
work to your reasonable satisfaction, or (ii) if no snagging work is required by you or you do not
provide access to your premises to allow the Provider to carry out the snagging work, within 14
days of completion of the original work to which the snagging relates.
9.8  There can be times when the Provider may need to charge you a higher amount than agreed.
This can occur for a number of reasons, in particular where:
9.8.1 what you require the Provider to do changes, or the amount of work or Services
you require the Provider to provide increases or is different to what was agreed
before the Provider started performing the Services; or
9.8.2 when the Provider starts performing the Services it becomes apparent that the
amount of Services the Provider will need to perform or the type of work that is
involved is different to what was agreed before the Provider started performing
the Services and which the Provider could not reasonably have foreseen before
the Provider started performing the Services.
9.9  Where the Provider needs to charge you a higher amount than agreed (as set out in clause 9.8)
then the Provider will seek your approval to the extra amount that you will need to pay before
continuing to provide the Services.
9.10  The rates and/or prices may change at any time, but such changes shall only affect the price of
the Services as set out in clause 9.11.
9.11  The rates and/or the prices of the Services may be adjusted at any time to reflect increases or
decreases in the Provider’s costs, including the cost of raw materials, and increases in the
Consumer Price Index during the previous year. Endego LTD shall give you prior notice in
writing of proposed changes. Any changes to the rates and/or prices will not affect any
one-off Services booked prior to the date that the change in the rates and/or prices is due
to take effect.
9.12  The rates and prices include VAT, where applicable. Where VAT is payable by you, if the rate of
VAT changes between the date of the First Confirmation Email and the date of performance of
the Services, the rate of VAT that you pay will be adjusted, unless you have already paid for the
Services in full before the change in the rate of VAT takes effect.
9.13  E n d e g o L T D may ask you to make an advance payment of the price of the Services
and, if applicable, the Provider Equipment and/or any Materials. If an advance payment is
required, this will be agreed with you and you must make such payment in accordance with the
terms specified in the First Confirmation Email which will specify the sum due, the required
method of payment and the deadline for payment. Your rights to a refund of any advance
payment on cancellation are set out in clause 13.
9.14  The Provider will invoice you for the balance of the Services and, if applicable, the Provider
Equipment and/or Materials (or the balances thereof, as the case may be) on or at any time
after completion of the Services. You must pay each invoice in cleared funds by the due date
specified in the First Confirmation Email or the invoice, as applicable. Where the First
Confirmation Email and the invoice are silent as regards the due date for payment, payment
shall be due within 21 days following the date of the invoice. If you have chosen to pay by
credit/debit card, the payment will be processed at the end of the day on which the Services
have been completed.
9.15  f you do not pay for the Services when you are supposed to as set out in clauses 9.13 and 9.14,
the Provider may suspend the Services with immediate effect until you have paid the
outstanding amounts (except where you dispute an invoice under clause 9.18). 1st Online will
contact you to tell you this. This does not affect the Provider’s right to charge you interest
under clause 9.16.
9.16  If you do not make any payment due by the due date for payment, the Provider may charge
interest to you on the overdue amount from the due date for payment at either (i) the rate of
3% a year above the base lending rate of Barclays Bank Plc from time to time if you are a
Consumer, or (ii) at the rate specified in the Late Payment of Commercial Debts (Interest) Act
1998 if you are not a Consumer. This interest shall accrue on a daily basis from the due date
until the date of actual payment of the overdue amount, whether before or after judgment.
You must pay interest together with any overdue amount on demand.
If you do not make any payment by the due date for payment, you agree that the Provider may
process the payment of the outstanding amount at any time on or after the due date using the
bank card details you provided at the time of making the booking. Such payment may include
any interest due under clause 9.16 calculated up to and including the date of the payment.

9. 17  However, if you dispute an invoice in good faith and contact Endego LTD to let it know
promptly after you have received an invoice that you dispute it, clauses 9.16 and 9.17 will not
apply for the period of the dispute.
This clause 9 shall survive termination or expiry of the contract.

10. THE PROVIDER’S LIABILITY TO CONSUMERS
10.1 This clause 10 applies to you only if you are a Consumer.
10.2 If the Provider fails to comply with these Terms, the Provider is responsible for loss or damage
you suffer that is a foreseeable result of its failure to comply with these Terms or its negligence,
but the Provider is not responsible for any loss or damage that is not foreseeable. Loss or
damage is foreseeable if it is an obvious consequence of the Provider’s breach or if it was
contemplated at the time the contract was entered into.
10.3 If the Provider is providing Services in your property, the Provider will make good any
damage to your property caused by it in the course of installation or performance. However,
the Provider is not responsible for the cost of repairing any pre-existing faults or damage to
your property that it discovers in the course of installation and/or performance by it.
10.4 The Provider only supplies the Services for domestic and private use. If you use the
Services for any commercial, business or re-sale purpose, the Provider will have no liability to
you for any loss of profit, loss of business, business interruption, or loss of business
opportunity.
10.5 Subject to clause 10.6, the Provider’s total financial liability to you in respect of all direct,
indirect and consequential losses arising under or in connection with the contract, whether in
contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no
circumstances exceed a sum equal to the lower of £5,000 and the amount paid or payable to
the Provider by you under the contract in the 12 months preceding the date of any claim
against the Provider by you.
10.6 The Provider does not exclude or limit in any way its liability for:
10.6.1 death or personal injury caused by its negligence or the negligence of its
employees, agents, representatives or sub-contractors;
10.6.2 fraud or fraudulent misrepresentation;
10.6.3 breach of the terms implied by sections 49, 50, 51 and 52 of the Consumer Rights
Act 2015;
10.6.4 breach of the terms implied by sections 2, 3, 4 and 5 of the Supply of Goods and
Services Act 1982;
10.6.5 defective products under the Consumer Protection Act 1987; and
10.6.6 any other liability that cannot be excluded or limited by English law.
10.7 The Provider may supply goods to you in connection with the Services. If you are a Consumer,
you have legal rights in relation to goods that are faulty or not as described. The Provider is
under a legal duty to supply goods that are in conformity with the contract. Advice about your
legal rights is available from your local Citizen’s Advice Bureau (www.adviceguide.org.uk) or
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Trading Standards office (www.gov.uk/find-local-trading-standards-office). Nothing in these
Terms will affect these legal rights.
10.8 This clause 10 shall survive termination or expiry of the contract.

11. THE PROVIDER’S LIABILITY TO NON-CONSUMERS
11.1 This clause 11 applies to you only if you are not a Consumer.
11.2 Nothing in these Terms shall limit or exclude the Provider’s liability for:
11.2.1 death or personal injury caused by its negligence, or the negligence of its
employees, agents, representatives or sub-contractors;
11.2.2 fraud or fraudulent misrepresentation;
11.2.3 breach of the terms implied by section 2 of the Supply of Goods and Services Act
1982 (title and quiet possession); or
11.2.4 any other liability that cannot be excluded or limited by English law.
11.3 Subject to clause 11.2:
11.3.1 the Provider shall under no circumstances whatever be liable to you, whether in
contract, tort (including negligence), breach of statutory duty, or otherwise, for
any loss of profits, sales, business or revenues, loss of business opportunity, loss of
goodwill, loss of anticipates savings, loss of or corruption to data, or any indirect
or consequential loss arising under or in connection with the contract; and
11.3.2 the Provider’s total financial liability to you in respect of all other losses arising
under or in connection with the contract, whether in contract, tort (including
negligence), breach of statutory duty, or otherwise, shall in no circumstances
exceed a sum equal to the lower of £5,000 and the amount paid or payable to the
Provider by you under the contract in the 12 months preceding the date of any
claim against the Provider by you.
11.4 The terms implied by sections 3 to 5 of the Supply of Goods and Services Act 1982 are, to the
fullest extent permitted by law, excluded from the contract.
11.5 This clause 11 shall survive termination or expiry of the contract.
12. EVENTS OUTSIDE THE PROVIDER’S CONTROL
12.1 The Provider will not be liable or responsible for any failure to perform, or delay in
performance of, any of its obligations under these Terms that is caused by an Event Outside the
Provider’s Control.
12.2 An Event Outside the Provider’s Control means any act, event or situation beyond its
reasonable control. The following are examples of acts, events or situations which are not
within the Provider’s reasonable control:
12.2.1 where weather conditions make it impossible or unsafe for the Provider to
perform any of the Services;
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12.2.2 where the condition or state of your property makes it unsafe for the Provider to
perform any of the Services;
12.2.3 where you have not fulfilled your obligations under clause 4, with the result that
the Provider is unable to provide all or part of the Services at the agreed time or at
all. In this event, you agree to pay the Cancellation Charge (subject to any
cancellation rights you may have as a Consumer under clause 13.1). Examples of
where your failure to fulfil your obligations under clause 4 may result in the
Provider being unable to provide the Services include without limitation:
12.2.3.1 where the Provider is unable to gain access to your property at the
dates and/or times agreed; and
12.2.3.2 where you have failed to adequately prepare your property for the
provision of the Services, for example, by failing to remove your
belongings from the property (or from the areas of it) where the
Services are to be carried out;
12.2.4 where the Provider encounters unforeseen technical problems or you make a
change in the Services you wish the Provider to perform (and this results in, for
example, the Provider having to do further work or wait for new or different
Materials);
12.2.5 where the Provider is instructed or informed that the Services it is performing are
not in accordance with statutory or regulatory requirements or are in breach of
planning consents or environmental or conservation requirements;
12.2.6 if any Materials are not delivered on the date or at the time agreed with the
supplier of such Materials (and it is not possible to obtain a replacement from an
alternative supplier at all or within a reasonable amount of time, or the price
charged by the alternative supplier is excessively higher than by the original
supplier if ordered at short notice);
12.2.7 where the Provider has to wait for other providers of services (who have been
engaged by you) to complete their work before the Provider is able to perform the
Services (or the relevant part of the Services is dependent on the other provider if
ordered at short notice);
12.2.8 for some other unforeseen or unavoidable event or situation which is beyond the
Provider’s control, including but not limited to strikes, lock-outs or other industrial
action by third parties, civil commotion, riot, invasion, terrorist attack or threat of
terrorist attack, war (whether declared or not) or threat or preparation for war,
fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural
disaster, or failure of public or private utilities or telecommunications networks.
12.3 Where one of these occurs the Provider will normally attempt to recommence performing the
Services as soon as the situation which has stopped it performing the Services has been
resolved. In such circumstances there may be a delay (sometimes a substantial delay) before
the Provider can start or continue performing the Services.
12.4 If an Event Outside the Provider’s Control takes place that affects the performance of the
Provider’s obligations under these Terms:
12.4.1 Endego LTD will contact you as soon as reasonably possible to notify you; and
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12.4.2 the Provider’s obligations under these Terms will be suspended and the time for
performance of the Provider’s obligations will be extended for the duration of the
Event Outside the Provider’s Control. Where the Event Outside the Provider’s
Control affects the performance of Services to you, the Provider will restart the
Services as soon as reasonably possible after the Event Outside the Provider’s
Control is over.
12.5 You may cancel the Services if an Event Outside the Provider’s Control takes place and you no
longer wish the Provider to provide the Services. Please see your cancellation rights under
clause 13. The Provider will only cancel the contract if the Event Outside the Provider’s Control
continues for longer than four weeks in accordance with its cancellation rights in clause 14.

13. YOUR RIGHTS TO CANCEL AND APPLICABLE REFUND
13.1 If you are a Consumer, then in accordance with the Consumer Contracts Regulations:
13.1.1 You have the right to cancel your contract within 14 days without giving any
reason.
13.1.2 The cancellation period will expire after 14 days from the day of the conclusion of
the contract (i.e. the date on which you receive the Second Confirmation Email
confirming the details of your Provider).
13.1.3  To exercise the right to cancel, you must inform Endego LTD of your decision to cancel the
contract by a clear statement (such as a letter sent by post or email or a telephone
call). You may use the Cancellation Form in the Schedule to these Terms, but it is
not obligatory. Please use the following contact details for all cancellations.
Address: First floor, 359 High street, London E15 4QZ.
Telephone: 07743164377
Email: info@interiorservice-endego.co.uk
13.1.4  To meet the cancellation deadline, it is sufficient for you to send Endego LTD
your cancellation before the cancellation period has expired.
If you cancel your contract before the Services begin, Endego LTD will reimburse
to you all payments received from you.
13.1.5  Endego LTD will make the reimbursement without undue delay, and not later
than 14 days after the day on which Endego LTD is informed about your
decision to cancel your contract.
13.1.6  Endego LTD will make the reimbursement using the same means of payment as
you used for the initial transaction, unless you have expressly agreed otherwise; in
any event, you will not incur any fees as a result of the reimbursement.
13.1.7  If you made a request for the performance of the Services to begin during the
cancellation period, you acknowledge that you shall pay Endego LTD or the
Provider, as applicable, an amount which is in proportion to what has been
performed up to the time you communicated your decision to cancel. For the
avoidance of doubt, this may include a proportion of any site visit fee payable
under clause 5 or any call-out charge payable under clause 9.2.
13.1.8  If you made a request for the performance of the Services to begin during the
cancellation period, you acknowledge that you will lose the right to cancel your
contract once the Services have been completed and in these circumstances you
will be required to pay for the Services in full.
13.2 If clause 13.1 does not apply to you, because you are not a Consumer or you are a Consumer
but the 14-day cancellation period has expired, the remaining provisions of this clause 13.2 will
apply to you if you cancel your contract with the Provid
13.2.1 Before the Provider begins to provide the Services, you have the following rights
to cancel the Services (including where you choose to cancel because the Provider
is affected by an Event Outside the Provider’s Control or if the Terms are changed
under clause 6.1 to your material disadvantage):

13.2.2 You may cancel the Services without charge up to 48 hours before
the start date for the Services by contacting Endego LTD. Endego
LTD will confirm your cancellation in writing to you. If you do not
give at least 48 hours’ notice of cancellation, you agree to
pay the Cancellation Charge.
13.2.3  If you cancel the Services under clause 13.2.1.1 and you have
made any payment in advance for Services that have not been
provided to you, these amounts will be refunded to you (less the
Cancellation Charge, if applicable under clause 13.2.1.1).
13.2.4  However, if you cancel the Services under clause 13.2.1.1 and the
Provider has already started work in relation to the Services by
that time, you will pay the Provider any costs the Provider has
reasonably incurred in starting to fulfil the Services (in addition to
the Cancellation Charge, if applicable under clause 13.2.1.1), and
this charge will be deducted from any refund that is due to you or,
13.2.5 if no refund is due to you, invoiced to you. Endego LTD will tell
you what these costs are when you contact it. However, where
you have cancelled the Services because of the Provider’s
failure to comply with these Terms (except where the Provider
has been affected by an Event Outside the Provider’s Control),
you do not have to make any payment to the Provider.
13.2.6 In the case of Services which involve a one-off task to be carried out over more
than one day (such as garden landscaping or decorating services), you may cancel
the Services at any time after the Provider has begun to provide the Services to
you by contacting Endego LTD. Any advance payment you have made for Services
that have not been provided will be refunded to you, but you will be required to
pay for the Services provided up to the point when you cancelled the Services in
addition to any sums payable in accordance with clause 13.2.5. The sums payable
under this clause 13.2.3 will be deducted from any refund that is due to you or, if
no refund is due to you, invoiced to you. 1st Online will tell you what these costs
are when you contact it.
13.2.6  In the case of all Services, once the Provider has begun to provide the Services to
you, you may cancel the Services with immediate effect without charge by giving
Endego LTD written notice if:

the Provider breaches any of the terms in these Terms in any
material way and does not correct or fix the situation within seven
days of you notifying Endego LTD of the problem;
the Terms are changed under clause 6.1 to your material
disadvantage;
the Provider is affected by an Event Outside the Provider’s Control
(save that where this is caused by your failure to comply with your
obligations under clause 4, you will be required to pay for such
Services as have been provided up to the time of cancellation).
13.2.5 If you cancel the Services and the Provider with your consent has already
purchased or contractually committed to purchase any Materials, you will pay the
Provider the cost of such Materials. On the Provider’s receipt of payment, any
such Materials which the Provider has not already used in the performance of the
Services will be delivered to you and ownership of those Materials will pass to you
at that point. The cost of the Materials will be deducted from any refund that is
due to you or, if no refund is due to you, invoiced to you. Endego LTD will tell
you what these costs are when you contact it. However, if you cancel the
Services because the Provider has failed to comply with these Terms, you do not
have to make any payment to the Provider for the Materials unless the reason
for the Provider’s failure is an Event Outside the Provider’s Control under
clause 12.2.3 (your failure to comply with your obligations).

4. THE PROVIDER’S RIGHTS TO CANCEL AND APPLICABLE REFUND
The provisions of this clause 14 are subject to any more favourable cancellation rights you may
have as a Consumer under clause 13.1.
If the Provider has to cancel the Services before the Services start:
14.2.1 The Provider may have to cancel the Services before the start date for the
Services, due to an Event Outside the Provider’s Control or the unavailability of key
personnel or key materials without which the Provider cannot provide the Services.
Endego LTD will promptly contact you if this happens.

14.2.2 If the Provider has to cancel the Services under clause 14.2.1 and you have made
any payment in advance for Services that have not been provided to you, these
amounts will be refunded to you. However, if clause 12.2.3 applies, because the
Event Outside the Provider’s Control is your failure to comply with your obligations
under clause 4, then the Cancellation Charge will be deducted from your refund
(subject to any cancellation rights you may have as a Consumer under clause
13.1).
14.2.3 Where the Provider has already started preparatory work in relation to the
Services by the time the Provider has to cancel the Services under clause 14.2.1,
the Provider will not charge you anything and you will not have to make any
payment. Any advance payments will be refunded to you.
14.3 The Provider may cancel the Services at any time with immediate effect on written notice
to you if:
14.4.1 you do not pay any sums due when you are supposed to as set out in clauses 9.13
and 9.14. This does not affect the Provider’s right to charge interest under clause
9.16; or
14.4.2 you breach any of the terms in these Terms in any other material way and you do
not correct or fix the situation within seven days of being asked to do so in writing.
14.5 If the Provider cancels the Services and it has already purchased or contractually committed to
purchase any Materials, you will pay the Provider the cost of any Materials which it has already
used in the performance of the Services. The cost of the Materials will be deducted from any
refund that is due to you or, if no refund is due to you, invoiced to you. Endego LTD will tell
you what these costs are when you contact it.

15. THE PROVIDER’S EMPLOYEES, WORKERS, REPRESENTATIVES AND SUB-CONTRACTORS
15.1 Endego LTD has a written contract with all Providers prohibiting them from working directly
or indirectly for clients they have been introduced to by Endego LTD, during and for six
months immediately following termination of their contract with Endergo LTD. Endego
LTD values its Providers and invests a significant amount of time and money in their training
and in ensuring that they meet the high standards of service expected of them.
15.2  For as long as the Services are being provided by the Provider and for a period of six months
thereafter, you agree not to directly or indirectly engage, or offer to engage, the Provider or
any of the Provider’s employees, workers, representatives or sub-contractors to provide
services to you of a kind similar to or the same as the Services.
15.3  If you breach clause 15.2, you agree that you shall pay the sum of £500 as liquidated damages.
You agree and accept that this sum represents a genuine pre-estimate of the loss arising from
your breach.

15.4 Payment of the sum due under clause 15.3 shall be payable to Endego LTD on demand.
You agree that all or part of the sum due may be deducted from any monies Endego LTD and/
or the Provider may hold in relation to the provision of the Services.
15.5 This clause 15 shall survive termination or expiry of the contract.
6. HOW TO CONTACT Endego LTD
If you have any questions or if you have any complaints, please contact Endego LTD. You
can contact by telephoning or emailing Endego LTD customer service using the following
contact details:
Address: First Floor, 359 High Street, London E15 4QZ.
Telephone: 07743164377
If you wish to contact Endego LTD in writing, or if any clause in these Terms requires you to
give notice in writing (for example, to cancel the Services), you can send this to Endego LTD
by email, by hand or by post to the postal address or email address set out above. Endego LTD
will confirm receipt by contacting you in writing. If Endego LTD has to contact you or
give you notice in writing on the Provider’s behalf, it will do so by email, by hand, or by prepaid
post using the contact details you provide at the time of making your booking.